This should be interpreted as carrying on a trade or occupation, or shopping for or promoting items or providers in order to generate turnover. This is a business whose main lodging provision is used for holiday, travel or other functions. This is a business whose main operate is to offer a venue for the consumption and sale of food and drink. That recommendation that you just contact the corporate immediately suggests you had been receiving ‘cut-and-paste’ responses from staff who had failed to learn your letter correctly. So you were stuck between ABTA telling you to ask for chargeback and …